Worldwide Shipping

Shipping Status (Corona)

Please note that international items may be subject to delays due to the COVID-19 pandemic. Please find up-to-date shipping information at the following link

We ship goods worldwide. Our shipping partners are Deutsche Post AG and DHL. You will find the exact shipping costs in the "Summary" before completing your order. Please note: we only ship by registered mail signed for!

Delivery times

Due to current worldwide situation, delivery times cannot be determined precisely at present.

Germany

Delivery time is max. 4 working days upon receipt of payment

  • Orders under 100.00 € or a total order weight of up to 31.5 kg: 3.20 € - DHL Parcel – National tracked & signed, incl. insurance
  • Free shipping for orders over 100.00 €

UK

  • Up to 500 g: 8 €
  • From 500 g - 1 kg: 11.50 €
  • Up to 31.5 kg: 15.50 €

EU Member States

  • All EU-countries up to 500 g: 7.20 €
  • France up to 31.5 kg: 8.50 €
  • Belgium, Netherlands and Austria up to 31.5 kg: 7.50 €
  • All other countries up to 31.5 kg: 11.50 €

Rest of the World

  • Up to 500 g: 8.00 €
  • From 500 g - 1 kg: 11.50 €
  • 1 kg up to 31.5 kg: International tracked (signed), incl. insurance. Costs vary depending on the recipient country and will be calculated and shown before you submit your order

Unclaimed/Undeliverable Shipments (Germany & International)

In the event that any shipment remains unclaimed or undeliverable at destination (i.e. the shipment is not picked up within 7 working days at a DHL branch in Germany, or at the local post office at the destination in Europe/World within 4 weeks, starting the day after notification of DHL / carrier), KOMPAKT reserves the right to charge the customer for any fees incurred for return postage due:

  • Return shipping fee international: up to 20 €
  • Return shipping fee Germany: 4 €

Pre-orders

Please note that we can only state the estimated shipping time for pre-ordered items. Shipping times are subject to change due to circumstances beyond our control (i.e. pressing faults, printing problems, delays in delivery of sub-contractors, etc). On pre-ordered items, we offer a 10% discount (on most Items) to our customers. Combined shipping of both pre-ordered items AND regular items is possible. However, please note that items (pre-ordered and regular items) will only be shipped as soon as ALL items are available. If the cart contains regular items the customer needs immediately, a separate order has to be placed. Payment of pre-ordered items (and, where applicable, regular items) in the shopping cart is due upon receipt of your order. It is NOT POSSIBLE to CHANGE this type of combined order (on pre-ordered and regular items) in any way once it has been submitted - means that it is also not possible to add items to a pre-order afterwards.

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