Delivery time is max. 4 working days upon receipt of payment
- Orders under 100.00 € or a total order weight of up to 31.5 kg: 4 € - DHL Parcel – National tracked & signed, incl. insurance
- Free shipping for orders over 100.00 €
EU Member States & Rest of the World
Since July 1st, 2022 international shipping rates have been adjusted. Our goods are either shipped with the German Post/DHL, or with our new partner "Asendia“, a global mail and parcel solutions company. Thus, the shipping costs can vary. You will see the exact shipping costs for each country during the order process or at checkout. For many European countries such as Belgium, France, The Netherlands, Austria, Poland, and Denmark etc. the flat rate for shipments weighing up to 31.5 kg remains the same.
According to the modernisation of VAT for cross-border e-commerce within the EU (One-Stop Shop "OSS"), our prices include the VAT of the respective EU Member State as of July 1st, 2021. The VAT applicable in the respective Member State will be added to the net price at “checkout“.
All our goods are shipped tracked, signed and insured, to both domestic and international destinations.
Due to current worldwide situation, delivery times cannot be determined precisely at present.
Unclaimed/Undeliverable Shipments (Germany & International)
In the event that any shipment remains unclaimed or undeliverable at destination (i.e. the shipment is not picked up within 7 working days at a DHL branch in Germany, or at the local post office at the destination in Europe/World within 4 weeks, starting the day after notification of DHL / carrier), KOMPAKT reserves the right to charge the customer for any fees incurred for return postage due:
- Return shipping fee international: up to 20 €
- Return shipping fee Germany: 4 €
Please note that we can only state the estimated shipping time for pre-ordered items. Shipping times are subject to change due to circumstances beyond our control (i.e. pressing faults, printing problems, delays in delivery of sub-contractors, etc). Combined shipping of both pre-ordered items AND regular items is possible. However, please note that items (pre-ordered and regular items) will only be shipped as soon as ALL items are available. If the cart contains regular items the customer needs immediately, a separate order has to be placed. Payment of pre-ordered items (and, where applicable, regular items) in the shopping cart is due upon receipt of your order. It is NOT POSSIBLE to CHANGE this type of combined order (on pre-ordered and regular items) in any way once it has been submitted - means that it is also not possible to add items to a pre-order afterwards.
As of March 2023, we will switch to simple electronic invoices via e-mail instead of paper invoices to reduce environmental impact. If you need a PDF invoice, please send us an email to firstname.lastname@example.org. We will get back to you as soon as possible.